You can find Working Machines: An Executive’s Guide to AI and Intelligent Automation on Amazon and Apple for purchase.
Artificial Intelligence is a technology that can be intimidating. Historically and culturally it’s been given a bad rap outside of scientific communities. To date, applications of AI are being used across almost all industries and many business leaders have yet to get to grips with its capabilities. As a proponent of AI and its plethora of enterprise and business solutions, we have all too often presented ideas to clients that rely on the implementation of an AI strategy, only to be confronted with resistance. Over time we began to realise that this was not due to the technology itself but rather to the incorrect belief that AI and its applications were and are beyond comprehension. This is when we began to write this book.
What is it about?
Working Machines: An Executive’s Guide to AI and Intelligent Automation is exactly what it sounds like. A guide for business owners, C-level executives and senior management to help them shape and create an effective AI solution that suits your business. This book is not tailored to all those tech geniuses out there, but rather to the layperson who is tasked with transforming their organisation’s digital landscape. Working Machines begins with an explanation of the key AI and automation technologies that are being applied today in workplaces around the globe and then moves on to the types of technologies that are being developed now and are set to influence the way we use and interact with AI in the future.
From there we explore the various applications of AI technology across different industries. Each application shows how AI is improving performance, changing the consumer experience with brands, and saving time and money for organisations. We share use cases of AI and automation for both internal processes and B2C interactions. From chatbots to influencers, to voice assistants, you’re likely to be amazed at how much of it you’re already engaging with on a day to day basis. As an example here are some of the industries that have already adopted AI solutions:
- Arts and Culture
- Marketing and Advertising
The way each industry uses AI differs, so we take a deep dive into various departments that are included in most businesses to demonstrate how robust technologies on the AI continuum already are. For example, human resources departments are tasking their AI counterparts with sorting through CVs and shortlisting candidates, while design and creative services are actually employing their no-collar colleagues to create campaigns and develop artwork.
Due to its proliferation and the speed at which these technologies are being produced and brought to market, we take a moment to review the responsibilities we hold as the organisations that are bringing this tech to life. We also spend some time discussing questionable uses for the technology and some of the implicit biases ‘programmed’ into AI that need to be reviewed and corrected so that AI does not become a stick to beat people with.
Finally, we close out the book with a step by step guide to strategising and building an AI solution that suits your business. We provide you with templates that will help determine what kind of processes you could consider automating, how to plan for the switch-over and who you should include in the process. One of the key reasons AI implementation fails is because you don’t have the buy-in and the understanding of key stakeholders from the get-go. The beauty of this book is that if you get everyone to read it, then you’re all on the same page when you start.
Some final words
We really hope you find great value in this book. AI and all its applications have the potential to provide you with more time to think and innovate. However, the solution needs to be well thought out and planned to ensure it does make it easier for you to run your business and doesn’t drain your time or resources. When you’re considering a new AI solution, using the right approach and adopting the best practices will ensure that your business will change for the better.