Work The Netflix of e-learning in hospitality https://lobsterink.com/

Client
Year produced
2015-2018
Location
Worldwide
Industries
Scale-up, Travel & Tourism, Hospitality
Lobster Ink user experience and web portal

Challenge

In Q1 2016 Lobster Ink, the world’s leading online education platform for the hospitality industry, approached the WeAreBrain team to explore a new collaboration. The partnership would entail the design, development and launch of a new Lobster Ink website and online marketing of the Lobster Ink platform, globally.

Solution

WeAreBrain set up two dedicated sprint teams that worked with Lobster Ink over a period of six months. A truly international initiative; teams were located in Amsterdam, Kiev, Geneva and CapeTown, meeting daily, using software support tools to support the collaboration.

Team One (re)designed and developed the new website, including the development of an enterprise ready, open source CMS (Umbraco) and the customization and integration of 3rd party services for job application tracking. (http://lobsterink.com/careers/), PR (http://lobsterink.pr.co/) and Employee Onboarding (http://safari.lobsterink.com/)
A DevOps engineer would manage the Azure Cloud hosting environment of the site.

Team two, WeAreBrain’s marketing specialists, created a digital strategy focusing on content creation and management (text, visual video), as well as key online marketing operations; SEO, social media support, and data analytics.

Increased brand recognition
- Develop a website in line with Lobster Ink’s brand guidelines and brand positioning
- Increase global brand awareness
- Increase employee engagement

Increased brand engagement
- Increase time spent on site
- Facilitate easier content discovery
- Improve engagement with learners

Increased web traffic
- Increase overall website traffic from own, earned and paid media
- Increase SEO traffic
- Increase traffic from Social

Sales and lead generation
- Increase B2B/enterprise sales leads
- Increase direct response / conversion
- Foster better relationships with industry experts through thought leadership in hospitality

Scalability and security
- Build a scalable global platform built on and with Azure Cloud
- Enable video streaming globally (including in China behind the firewall)

Other strategic benefits
- Ease of use for internal teams spanning from marketing content to HR
- Enable a faster go to to market and reduce development lead times

Result


Improved SEO by 25%
Reduced delivery time by 90%
Tripled output in 6 months

Services
Strategy & Consulting
Extended Teams
Software & Web development
Product & UX design
Solutions
E-Learning
Platforms & portals
Brand website
Internal communication
Technologies
Microsoft Azure
Wordpress
Umbraco